What's new in nara

2026

v0.1.1922 October 2026Local meeting times, the selected agent in Teams chats, and working process lists on cloud connectors.

Fixed

• Local meeting timesFree times, approval requests, and invitations for Teams meetings show your local time.
• Microsoft Teams agentTeams chats use the agent configured for the integration and start a fresh session when that agent changes.
• Cloud connector process listsProcess lists work on cloud connectors.

v0.1.1911 October 2026More reliable Microsoft 365 calendar sync and organization setup.

Fixed

• Microsoft 365 calendar syncCalendar events are imported and stay in sync when they change or are deleted.
• Organization setupNew organizations finish setup reliably during periods of heavy activity.

v0.1.1901 October 2026Schedule Teams meetings from chat, find gaps in your knowledge articles, and work with more reliable tickets and exact credit usage.

New

• Teams meetings from chatAsk nara for free times and it creates the Teams meeting for you, with you as the organizer and the invitees' calendars taken into account.
• Frequent ticket topics without articlesnara finds ticket topics that come up often but have no knowledge article yet, so you know which articles to write first.

Improved

• Exact credit usageUsage is deducted in fractions of a credit instead of being rounded up to whole credits. Model calls, embeddings, and reranking are charged by actual usage. Balances and credit entries show up to six decimal places.
• More credits in Business and ScaleBusiness now includes 260,000 credits per month and Scale 450,000. Plan prices and credit top-ups stay the same. The new amount applies from the next monthly credit grant.
• Batch processing for file importsFile imports are embedded in background batches at the provider's lower batch rate. Newly imported files can take longer to become fully searchable.
• More precise ticket listsFind tickets by requester, assignee, or resolution date, including unassigned tickets. Results include the ticket number, people, and resolution date.

Fixed

• ServiceNow ticket updatesClosing or updating a ticket sends its status and resolution to ServiceNow. Chat attachments are added only when requested, and nara reports failed updates.
• Private ServiceNow work notesServiceNow work notes stay private, and nara's own updates no longer trigger repeated chat replies.
• ServiceNow parent incidentsTickets linked to a ServiceNow parent incident keep that link, and nara shows the parent incident when you ask about the ticket.
• Teams citations and welcome messageSource citations in Teams answers open the right document again, and the welcome message appears only when nara is newly installed.
• Voice conversationsVoice handovers keep the recent conversation, German transcription follows the session language, and short yes or no answers are retained.
• Device diagnosticsCPU diagnostics exclude their own collector, and application failure checks match the requested application more accurately.

v0.1.18928 September 2026Create tickets from Teams messages and approve actions by voice.

New

• Tickets from Teams messagesStart a ticket from a Teams message and continue in your personal chat with nara. The original message and its Teams context stay attached to the request.

Improved

• Male voice by defaultnara now uses the male voice by default, including for existing users. You can change the voice in your settings.

Fixed

• Spoken approvalsYou can approve or reject requested actions by speaking during a voice call. Actions stay linked to the tenant where the call started.
• Reliable Teams ticket requestsTicket requests from Teams are saved before confirmation, so background retries can continue processing them.

v0.1.18828 September 2026Approve device actions in Teams, download the edge connector more easily, and resolve ServiceNow ticket issues.

New

• Device approvals in TeamsYou can approve or reject device actions in Teams. Approval requests show the device name and, when available, the signed-in user.

Improved

• Edge connector downloadsDownloads start sooner and show progress in your browser's download list.

Fixed

• ServiceNow ticket creationTickets can still sync when a requested ServiceNow field cannot be matched. The original value remains in the ticket description.
• ServiceNow close codesnara checks the available close codes before closing a ticket and shows the valid choices when a code is missing or unknown.
• Recovered tool actionsA tool action that succeeds after a retry no longer appears as failed in chat.

v0.1.18727 September 2026Ticket history shows how issues were solved, printer checks work with a stopped print service, and Teams replies are shorter.

Improved

• Past solutions in ticket historyWhen you ask how an issue was solved before, nara now also searches the resolution notes of closed tickets and shows the solution with each matching ticket.
• Shorter Teams repliesReplies in Microsoft Teams no longer end with a disclaimer line. The welcome and help messages are shorter.

Fixed

• Printer check with a stopped print serviceWhen the print service on a Windows device is stopped, nara now reports this instead of failing the printer check, and can start the service again after your approval.

v0.1.18625 September 2026Accurate VPN answers and safer Teams phone number setup.

Improved

• Only Teams numbers that reach naraThe Teams Phone section now lists a number after its first call reaches nara. Numbers that belong to an auto attendant or call queue no longer appear, so you cannot connect a number nara can never answer.

Fixed

• VPN reported as disconnectednara no longer says your VPN is disconnected while you are connected to the company network. It now checks whether your device actually reaches the company network instead of reading VPN profile names.

v0.1.18524 September 2026More reliable device checks, live printer status, and repairs that nara runs for you.

New

• Live printer checknara now checks whether your printer is switched on and reachable, and reports problems it reports itself, such as no paper, a paper jam, or low toner.

Improved

• Your own printers are foundnara now also finds printers you connected from a print server and knows which printer is your default, even when you only give part of its name.
• nara offers the fixWhen nara can make a change for you, such as turning off a program at startup or restarting Teams, it offers to do it instead of listing manual steps.
• Simpler support conversationsnara answers in plain language, no longer asks technical questions you cannot answer, and asks fewer repeated questions when it creates a ticket.
• Automatic Connector updatesConnectors on your devices now install new versions automatically, but only when the version actually changed.

Fixed

• Device checks could fail on some computersFixed errors that stopped the checks for slow computers, meeting apps, and app problems on some Windows computers.
• Network check failed on older ConnectorsFixed an error that stopped the network check on devices whose Connector was not yet updated.

v0.1.18424 September 2026More reliable Microsoft Teams setup after administrator approval.

Fixed

• Teams connection could fail after approvalFixed an error that could prevent you from connecting Microsoft Teams after an administrator granted permission.

v0.1.18323 September 2026Admins can submit nara for review in their Microsoft Teams catalog. The agent builder is easier to start, voice replies sound more natural, and Teams sign-in is more reliable.

New

• Submit nara to your Teams catalogIf nara is missing from your organization's Teams catalog, an admin can submit it for review from the Teams setup page. Existing and pending submissions are shown so the app is not submitted twice.

Improved

• A clearer start in the agent builderThe opening question now sits next to the message box, and loading screens match the workspace that follows. The test action appears together with the rest of the builder.
• More natural voice conversationsVoice replies use more conversational wording, stay with the selected language when speech is unclear, and avoid reading internal source labels aloud.

Fixed

• Teams sign-in could fail after consentReturning from Microsoft consent could end in a gateway error. The sign-in return flow now handles longer responses.

v0.1.18223 September 2026nara checks the device before it answers, hands the conversation over to your own published agents, and writes its findings into the ticket as an internal note for the support team.

New

• Device check before the answerWhen you report a problem with your computer, nara now runs the matching diagnostics on the device first and answers from the result instead of from documentation. Repairs such as clearing the print queue or refreshing the network settings start after your approval.
• Internal notes for the support teamWhen nara creates or updates a ticket it can add findings, device results, and a suggested resolution as an internal note that only support staff see. The description for the person who reported the problem stays separate.
• Handover to your own agentsPublished agents of your organization are now reachable from a chat with nara. nara hands the conversation over to the specialist that fits the request.

Improved

• Automatic assessment on new ticketsTickets that come out of a chat receive a short summary and a suggested resolution as an internal note.
• Tool settings for the whole organizationSettings for device tools, for example the allowed VPN profiles, can be set once for the organization. Every connector inherits them and can still override them individually.

Fixed

• VPN was shown as disconnectedNetwork diagnostics reported an active Always On VPN connection as disconnected. Active VPN connections are now recognized and listed.
• Device details were incomplete or unreadableDevice names with umlauts appeared garbled, audio devices showed the driver name, and the screen resolution was missing. Checking the meeting client could also stop with an error.
• Ticket comments no longer get lostA comment written while the ticket was still being created in the connected system was dropped. It is now delivered as soon as the ticket exists.

v0.1.18122 September 2026This is a maintenance update that makes nara more reliable to operate. Nothing changes in how you use nara.

Maintenance release

v0.1.18022 September 2026Voice calls connect more reliably and respond faster when nara runs a task.

Improved

• Faster responses during voice callsnara starts delegated tasks sooner and reduces the delay when connecting a voice call.

Fixed

• Ring until the voice agent is readyIncoming phone calls without an access code keep ringing until the agent is ready to speak. Browser calls connect more reliably.
• Clearer menu selectionMenus highlight one row at a time when you move between mouse and keyboard navigation.

v0.1.17921 September 2026Phone numbers have their own admin area, Studio starts every creation on one screen, and browser voice calls connect faster and more reliably.

New

• Own area for phone numbersPhone numbers moved from the integration settings to their own area under Infrastructure. Ordered numbers and Microsoft Teams Phone numbers appear in one list, where you assign the agent, switch call recording, and open the call settings directly in the row.

Improved

• One start screen in StudioCreating an agent, a tool, or a data type opens the same start screen. It asks what nara should be able to do and shows the four steps: describe, draft, test, publish. nara derives what to build from your request.
• Faster start of voice conversationsVoice conversations in the browser prepare the first answer while the connection opens, so you hear the first words sooner.

Fixed

• Browser voice calls no longer drop silentlyVoice calls in the browser could end after about thirty seconds without any audio when the connection ran through a relay. They now connect reliably.

v0.1.17820 September 2026Maintenance update that improves how we monitor voice and phone calls.

Maintenance release

v0.1.17720 September 2026Your agents can now answer phone calls, and voice conversations in the browser sound more stable.

New

• Phone numbers for agentsAdministrators can order or port phone numbers in the integration settings and assign each number to an agent. Callers then talk to that agent directly. Number purchases and monthly rental are charged in credits, and calls use the existing voice-minute rate. This requires a plan that includes phone numbers.
• Microsoft Teams PhoneAdministrators can assign phone numbers from Microsoft Teams Phone to agents, so calls to those numbers are answered by nara.
• Call settings per numberFor each number you can limit who may call, require an access code, record calls, and let callers press 0 to reach a person.

Improved

• More stable voice audioSpoken answers in the browser recover better from short connection problems, so you hear fewer dropouts.

Fixed

• No duplicate messages in voice conversationsWhat you say in a voice conversation now appears only once in the transcript.

v0.1.17519 September 2026Knowledge searches are faster and retain more relevant supporting information.

Improved

• Faster knowledge searchesnara evaluates potential sources more quickly to find relevant information for your answer. Evaluating search results now counts toward credit usage.
• Dates and conflicting informationAnswers retain available source dates and distinguish historical rules from current ones. When sources conflict without clear precedence, nara explains the uncertainty.

Fixed

• More complete knowledge answersRelevant ticket details remain available alongside direct document answers, helping nara include supporting information in its responses.

v0.1.17414 September 2026More reliable Microsoft Entra sign-in and images in imported GLPI knowledge base articles.

Fixed

• SSO registrationFirst-time Microsoft Entra users can complete missing registration fields without returning to sign-in. Existing login links recover from repeated redirects.
• GLPI knowledge base mediaImported GLPI articles display downloaded images and attachment links in nara, including when the GLPI website and API use different addresses.

v0.1.17314 September 2026More reliable ticket assignments and formatting.

Fixed

• GLPI assigneesGLPI ticket assignees link to nara accounts when their GLPI username is an email address, even when user profiles are unavailable.
• Tickets for new employeesExisting tickets are linked completely when employees join nara, including GLPI, Zammad and ServiceNow tickets.
• Ticket formatting and assignmentsTicket descriptions display tables and line breaks correctly. Assignment menus show external assignees accurately.

v0.1.17214 September 2026First-time SSO registration now continues reliably.

Fixed

• Complete your first SSO sign-inUsers signing in through Microsoft Entra SSO can complete missing registration details without being returned to the login form.

v0.1.17113 September 2026Reliable ticket assignments when support groups share a name.

Fixed

• External support group referencesImported tickets retain their original support group reference when multiple groups have the same name. Existing GLPI assignments can be corrected without importing ticket content again.

v0.1.17013 September 2026Correct ticket assignment displays and updated plans and credit accounting.

Improved

• Updated plans and creditsPlans have updated prices and included credits. Credit usage includes completed model calls and background embedding work.

Fixed

• External ticket assignmentsTicket lists show external assignees and assigned support groups. Assigned tickets no longer appear under Unassigned. GLPI 11 imports include the first assigned support group.
• GLPI history importsGLPI 11 imports can process larger ticket lists without stopping historical discovery at the standard response size limit. Tickets with empty titles are also imported and available in memory.

v0.1.16913 September 2026Faster ticket synchronization with selected GLPI history, less PDF processing, and internal support notes.

New

• Internal ticket notesSupport teams can write internal notes and synchronize their visibility with GLPI, Zammad and ServiceNow. Raw internal notes stay hidden from the requester timeline.

Improved

• Less repeated synchronization workTicket and knowledge-base updates reuse unchanged search content and attachment processing, reducing unnecessary work during synchronization.
• Efficient text PDF importsSimple text PDFs can use direct text extraction. Documents with graphics or complex layouts keep visual processing.
• Faster GLPI history importsGLPI ticket imports can focus on a selected history period while retaining older open tickets. Temporary acceleration speeds up the initial import.

v0.1.16812 September 2026GLPI imports continue through large ticket histories.

Fixed

• Large GLPI ticket importsHistorical ticket imports continue beyond 100,000 tickets while saving progress between pages.

v0.1.16712 September 2026GLPI imports can continue when the server takes longer to return tickets.

Fixed

• GLPI import timeoutsGLPI synchronization allows more time for slow responses, preventing historical ticket imports from repeatedly stopping on the same page.

v0.1.16612 September 2026Answers can use replies from relevant support tickets to explain solutions more completely.

Improved

• More complete ticket answersMemory search includes accessible replies from relevant tickets, helping answers explain both the solution and how to use it.

Fixed

• Current evidence and source linksRepeated searches refresh answers when the available evidence changes. Ticket references open the original source or the existing ticket when no source link is available.
• Continue after stopping an answerStopping an answer no longer prevents the next message from being sent.

v0.1.16512 September 2026Image and PDF references now open the original file when no source link is available.

Fixed

• Working reference linksImage and PDF references open their linked source when available and otherwise open the original file.

v0.1.16411 September 2026Memory searches now finish faster for large knowledge bases while preserving result quality.

Improved

• Faster memory searchSearches can evaluate large knowledge bases more quickly without changing how results are ranked.

v0.1.16311 September 2026GLPI 11 can now synchronize tickets and knowledge base articles through an Edge Connector.

New

• Connect GLPI 11Synchronize tickets in both directions and import knowledge base articles through an Edge Connector.

v0.1.16211 September 2026Chats keep the selected organization across tabs and Tool connections.

Fixed

• Keep chats in the right organizationChats retain their selected agent and organization when you switch tabs or Tools reconnect.

v0.1.16111 September 2026More database cache for searches across large knowledge bases.

Improved

• More capacity for cached search dataThe search database can keep more recently accessed knowledge in memory.

v0.1.16011 September 2026Chat references to ticket updates now open their original ticket.

Fixed

• Open sources for ticket updatesReferences to public ticket updates open the parent ticket source when you have access.

v0.1.15911 September 2026Working knowledge sources and clearer search failures.

Fixed

• Open the original knowledge sourceChat references open their original ticket or page when available, or the readable memory document. This also works for previously saved references.
• Explain failed searches accuratelyWhen a knowledge search fails, nara stops retrying and explains that the information could not be verified.

v0.1.15811 September 2026More consistent knowledge search and clearer stopped chats.

Fixed

• Filter irrelevant search resultsKnowledge searches now check relevance even when only one result remains.
• Stop the search loading indicatorStopping a chat now also stops the loading indicator on its unfinished search activities.

v0.1.15710 September 2026Faster knowledge searches, reliable cancellation and working source links.

Improved

• Search large knowledge collections fasterKnowledge searches combine faster keyword and similarity retrieval and reuse results while choosing relevant sources.

Fixed

• Stop searches reliablyStopping a chat also cancels its active knowledge search so you can continue with your next message.
• Open cited sourcesSource references open the original document or its Memory page when you have access.

v0.1.1569 September 2026More reliable Tool results and clearer microphone status in voice calls.

Fixed

• Keep voice calls movingVoice calls preserve completed Tool results and spoken confirmations. Recoverable connection errors no longer hide the active call.
• Show the microphone stateCalls show when the microphone is off and preserve your mute choice when the connection recovers.

v0.1.1559 September 2026More reliable knowledge searches, individual access permissions, and customer approval for shared resources.

New

• Set access for individual usersManage each person's access to customer organizations and resources.
• Review shared resources before applying changesCustomers can review and approve proposed shared resources, updates, and withdrawals before the changes take effect.

Fixed

• Search large knowledge bases more reliablyKnowledge searches stay responsive across large collections, and cancelled searches stop cleanly while preserving the breadth of results.
• Find knowledge with compound search termsSearches that combine an identifier with a natural word can find the relevant documents without requiring the complete compound to appear verbatim.
• Find more relevant search resultsKnowledge searches rank matches more consistently and give less weight to repeated keywords and incidental English pronouns.
• Recover from stalled chat response startsIf a chat response does not start in time, nara automatically retries once.

v0.1.1549 September 2026Automatic connection limits help keep nara responsive.

Fixed

• Limit connection stormsExcessive connection attempts are limited automatically.

v0.1.1539 September 2026More reliable Connector connections and a graph view for agent processes.

New

• Explore agent processesView an agent's process as a graph in the studio.

Fixed

• Close failed connections promptlyFailed Connector connections close promptly to reduce connection pressure.
• Reduce repeated connection attemptsConnectors wait longer between unsuccessful reconnects and stop retrying when their deployment is deactivated.

v0.1.1517 September 2026Studio creates the Tool or workflow you ask for and keeps your conversation visible.

Fixed

• Create the requested result in StudioStudio follows your choice of a Tool or workflow and shows the matching test and publishing steps.
• Keep your Studio conversation visibleYour conversation stays visible when a draft is ready, and completed replies are recovered after a connection error.

v0.1.1507 September 2026This maintenance update improves the reliability of nara.

Maintenance release

v0.1.1496 September 2026Customer support sessions now switch and recover reliably.

Fixed

• Switch support workspaces reliablyEntering or leaving customer support opens the correct workspace without reopening a chat from the previous organization, including in Safari.
• Recover after support expiresExpired support sessions return you to your own workspace so you can continue working.

v0.1.1486 September 2026Ask nara keeps the selected Memory page in context from your first question.

Fixed

• Ask about the current Memory pageYour first question now uses the selected page without needing to name it again.

v0.1.1476 September 2026Ask nara about your custom Memory pages.

Fixed

• Ask about custom Memory pagesQuestions about a Memory page now work with custom data types.

v0.1.1466 September 2026Code formatting in Studio works again when you paste changes.

Fixed

• Format pasted codePasting code or JSON into the Studio editor now formats it without a server error.

v0.1.1455 September 2026Memory search ranks large result sets faster and more reliably.

Fixed

• Ranking large Memory search resultsImproved relevance ranking for large Memory searches to reduce incomplete rankings and search timeouts.

v0.1.1445 September 2026Memory searches and data type forms are more reliable.

Fixed

• Searches in large Memory collectionsMemory searches are less likely to time out in large collections.
• Memory data type formsStudio now includes form layouts when creating Memory data types and accepts saved layouts during draft review.

v0.1.1435 September 2026This update fixes interrupted Memory searches.

Fixed

• Reliable Memory searchesMemory searches can finish within their time limit without being interrupted early.

v0.1.1425 September 2026This update speeds up Memory searches, improves background processing, and keeps tools available during updates.

Fixed

• Faster Memory searchesSearches handle large knowledge collections more efficiently and respect access to nested folders.
• More reliable Memory updatesBackground updates can progress together without duplicate charges for extracted content. Suspended organizations resume processing when restored.
• Reliable access during updatesAdditional compatibility checks help keep tools and other data available while nara is updated.
• Clearer chat and studio viewsChat actions remain reachable, and the studio and test chat fit smaller laptop screens more comfortably.

v0.1.1414 September 2026This update makes administration clearer, improves loading states, and restores access to nara-managed tools.

Improved

• Clearer admin overviewThe admin overview now highlights actionable ticket status and shows chat titles in recent activity.
• Smoother loading experienceLoading placeholders now match their pages more closely, with consistent nara visuals and shorter dashboard labels.
• Clearer tool catalogTools are now grouped by category with simpler search and filtering, including the available nara-managed tools.

v0.1.1403 September 2026This update improves reliability when connectors process large collections of files.

Fixed

• Reliable connector processingLarge imports now process file references efficiently without delaying queued work.

v0.1.1393 September 2026This update makes live conversations clearer and improves reliability during slow operations.

Improved

• Clear response statusConversations now show a clear thinking state before the response starts.

Fixed

• Reliable recoveryLong-running conversations and connectors now recover more reliably from timeouts and reconnects.

v0.1.1382 September 2026This maintenance update improves production monitoring reliability.

Maintenance release

v0.1.1371 September 2026This release improves recovery for interrupted attachment processing.

Fixed

• Reliable attachment recoveryInterrupted attachments can now resume safely without overwriting a newer completed result.

v0.1.1361 September 2026This release improves document handling and native calls in Microsoft Teams.

Fixed

• Reliable document conversationsMicrosoft Office uploads are recognized correctly, and unsupported attachments no longer interrupt later bot commands.
• Stable Teams callsNative Microsoft Teams calls now remain connected after they are answered.

v0.1.1351 September 2026This release improves reliable attachment processing during concurrent ingestion.

Fixed

• Reliable attachment processingAttachments that arrive at the same time now complete independently without blocking each other.

v0.1.13431 August 2026This maintenance update restores private integration ingestion through Edge connectors.

Maintenance release

v0.1.13331 August 2026This maintenance update keeps database search compatibility aligned during service moves.

Maintenance release

v0.1.13223 August 2026This maintenance release improves database image and staging rollout reliability.

Maintenance release

v0.1.13122 August 2026This release adds GLPI ticket and knowledge integrations, smoother device navigation, and stronger service reliability.

New

• GLPI ticket integrationConnect GLPI to search and synchronize tickets, comments, assignments, priorities, attachments, and solutions in nara.
• GLPI knowledge integrationMake visible GLPI knowledge articles and categories available in nara while respecting their publication windows.

Improved

• Stronger service reliabilityThe platform now handles application, database, and cache maintenance with better continuity and recovery.

Fixed

• Smoother device navigationSwitching between Device tabs no longer reloads the route or causes the page to flicker.

v0.1.13021 August 2026This release expands nara Studio, adds configurable Tool approvals, and improves reliability.

New

• Expanded nara StudioAdmins can create or edit Agents, Tools, Data Types, and optional workflows in a guided flow. Expert mode exposes the underlying definitions and source files.
• Tool approval policiesAdmins can choose automatic, always required, or never required approval for custom Tools.

Improved

• Faster, clearer creationStudio now builds complex capabilities step by step, shows progress, and retries temporary model capacity errors in the background.
• Easier Agent maintenanceCustom Agents can be renamed and reopened in Studio without losing their published workflow or Tool assignments.

Fixed

• Clean Studio previewsTemporary preview Agents and their Tools no longer appear in normal lists and are removed after publication.
• Reliable ticket attachmentsFiles added during ticket updates are delivered once without racing with background processing.

v0.1.12921 August 2026This release adds automatic ticket attachments and improves guest invitation decisions.

New

• Automatic ticket attachmentsSupported files uploaded in a chat are now attached automatically when nara creates or updates a ticket. Files remain in the chat when no ticket action occurs.

Improved

• Clearer guest invitation decisionsGuest invitation details, rejection notes, actions, timestamps, and invitation metadata are now easier to review.

v0.1.12820 August 2026This release adds guided guest invitations and improves approval communication.

New

• Guided guest invitationsEnabled organizations can request Microsoft 365 guest access in nara and choose automatic, English, German, or Chinese email language.
• Approval notificationsIT approvers receive actionable notifications and localized emails, while requesters receive clear status emails.

Improved

• Editable approval recipientsAdministrators can update IT approval recipients without entering the Microsoft 365 client secret again.
• Clearer authoring repairAutomatic repair now identifies the exact tool-name mismatch when a workflow references an unavailable tool.

Fixed

• Clean Zammad commentsNew comments synchronized to Zammad no longer contain visible internal event markers.

v0.1.12718 August 2026This release improves the Microsoft Teams installation experience.

Fixed

• One localized Teams welcomenara now sends one welcome message in the correct language after installation in Microsoft Teams.

v0.1.12618 August 2026This maintenance release improves production release reliability.

Maintenance release

v0.1.12518 August 2026This maintenance release improves production release reliability.

Maintenance release

v0.1.12418 August 2026This maintenance release improves production release reliability.

Maintenance release

v0.1.12318 August 2026The new nara Studio creates, edits, tests, and publishes Agents, Tools, and Data Types in one guided workspace.

New

• Unified nara StudioCreate or update Agents, Tools, and Data Types through one guided conversation and publish the result from the same workspace.
• Expert editingExpert mode lets technical administrators inspect and edit Agent workflows, Tool source code, and Data Type schemas before publishing.

Improved

• Memory by defaultPublished Agents automatically receive the managed memory search Tool when it is available.

Fixed

• Reliable expert resourcesSwitching between workflows, Tool source, and schemas now keeps the correct resource visible and preserves edits.
• Safer Edge Tool rolloutEdge Tool versions now keep stable validation rules and respect held rollout states during concurrent changes.

v0.1.12215 August 2026ServiceNow knowledge drafts now verify provider-normalized article links reliably.

Fixed

• Reliable ServiceNow link verificationKnowledge draft verification now recognizes ServiceNow-normalized article links without weakening checks for origin, article number, language, or visible link text.

v0.1.12115 August 2026Tickets now include chat files and stronger solution context, conversations are easier to scan, and ServiceNow knowledge drafts handle verified article links correctly.

New

• Chat files in support ticketsnara reliably transfers supported files from conversations to linked ServiceNow and Zammad tickets and uses authorized ticket and knowledge context to improve proposed solutions.

Improved

• Clearer conversationsA wider, simpler conversation layout makes messages, tool activity, and ticket results easier to scan.
• More complete ticket intakeTicket descriptions now preserve relevant facts, identifiers, impact, attempted steps, and verified investigation results while asking only questions that fit the request.

Fixed

• Verified links in ServiceNow draftsServiceNow knowledge drafts now accept verified same-language knowledge links while unresolved text references remain blocked.

v0.1.12014 August 2026Organizations can now share approved knowledge securely, while interrupted ServiceNow draft creation recovers more reliably.

New

• Customer-approved partner knowledgePartners can share selected knowledge types after customer approval. Customers can browse the live shared content read-only and revoke access at any time.

Fixed

• Reliable ServiceNow draft recoverynara safely resumes interrupted bilingual draft creation and reuses verified drafts without creating duplicates.

v0.1.11914 August 2026Bilingual ServiceNow knowledge drafts now recover reliably after interrupted creation.

Fixed

• Linked bilingual draft recoverynara now reconnects verified localized drafts during a retry instead of leaving separate, unlinked records.

v0.1.11814 August 2026Bilingual ServiceNow knowledge drafts now recover reliably after an interrupted creation.

Fixed

• Reliable bilingual draft retriesRetries now resume verified bilingual knowledge drafts when ServiceNow normalizes stored metadata.

v0.1.11714 August 2026This maintenance update completes the ServiceNow knowledge-write rollout.

Maintenance release

v0.1.11614 August 2026Knowledge drafts now complete bilingual ServiceNow creation when the provider shortens descriptions.

Fixed

• Complete bilingual ServiceNow draftsBilingual draft creation now continues after valid provider-side description shortening.

v0.1.11514 August 2026ServiceNow knowledge writes now authenticate every safety check.

Fixed

• Working ServiceNow write checksKnowledge Base validation now uses the configured ServiceNow credentials before a draft is created.

v0.1.11414 August 2026ServiceNow knowledge templates now include every provider-required field.

Fixed

• Complete ServiceNow template payloadsHow-To and What-Is drafts now include the Related Resources field expected by ServiceNow, even when it is empty.

v0.1.11314 August 2026ServiceNow template drafts now use only their native article fields.

Fixed

• Compatible ServiceNow template draftsStructured knowledge drafts no longer send an unrelated empty body field when they are stored in ServiceNow.

v0.1.11213 August 2026ServiceNow knowledge drafts can now be created more reliably.

Fixed

• Reliable ServiceNow draft creationKnowledge drafts now use a provider-compatible request format when they are stored in ServiceNow.

v0.1.11113 August 2026Bilingual ServiceNow knowledge drafts now preserve technical title qualifiers consistently.

Fixed

• Consistent bilingual knowledge titlesTechnical qualifiers such as QA-Test remain unchanged in both language versions of a ServiceNow knowledge draft.

v0.1.11013 August 2026Customer admins can approve partner-managed integrations, guest access requests open directly in chat, and knowledge draft titles retain the requested subject.

New

• Approval for partner-managed integrationsIntegrations configured by a partner remain inactive until a customer admin accepts them. Customers keep control of settings, synchronization, and disconnection after approval.

Improved

• Guest access requests in chatEmployees can open and submit the guest access form directly in chat. The configured IT recipients receive a link to review the request.

Fixed

• Reliable knowledge draft titlesProvider-ready knowledge drafts now retain the exact requested subject and technical qualifiers in the reviewed article title.

v0.1.10913 August 2026Guest access requests now have an approval workflow, ServiceNow knowledge drafts are prepared automatically, and ticket insights stay concise.

New

• Guest invitation approvalsEmployees can request Microsoft 365 guest access in nara. IT reviews each request before nara sends the invitation, restores an eligible deleted account, and notifies the requester by email.

Improved

• Provider-ready ServiceNow knowledge draftsnara now derives the correct audience, Knowledge Base, article type, bilingual structure, metadata, validity, links, and ServiceNow formatting from the available context before upload.

Fixed

• Concise ticket insightsTicket insights now match the amount of useful source information and avoid padded or repetitive sections.

v0.1.10812 August 2026Shared Channel guests now stay linked reliably, and ServiceNow tickets use the correct priority and reference.

Fixed

• Reliable Shared Channel guest linkingnara now recognizes the identity information Microsoft sends for external Shared Channel guests and links them to the correct customer organization.
• Accurate ServiceNow ticketsNew tickets now use the agreed impact and urgency, keep the Virtual Agent contact type, and show the ServiceNow ticket reference once it is available.

v0.1.10712 August 2026Microsoft Teams users in Shared Channels are now linked reliably, and setup guidance explains the required admin consent.

Fixed

• Reliable Shared Channel account linkingnara now resolves external Shared Channel participants in their home Microsoft tenant, so linked customer accounts no longer fall back to the not-linked state.
• Clear Microsoft setup guidanceWelcome and help messages now explain who starts setup, which administrator grants one-time consent, and how tenant consent differs from Teams permissions.

v0.1.10611 August 2026Customers can now review shared resources before they are published, while ticket search and ServiceNow synchronization are more reliable.

New

• Approval for shared resourcesCustomer administrators can preview, accept or decline new and updated resources shared by a partner. Existing resources stay unchanged until approval.

Improved

• More reliable answersAnswers are less likely to be interrupted by inconsistent provider content filters.

Fixed

• Better ticket search and historyTicket search now handles German word forms, visible ticket numbers and locations more reliably, and can include the ticket timeline when details are requested.
• More complete ServiceNow importsRequest imports now recover when access becomes available, retain results when one table fails, and handle requester locations and records without a title.
• Safer ticket detailsPasswords in ServiceNow comments are now removed before the comments are stored in nara.

v0.1.1059 August 2026Ticket answers now stay closer to the original request and its source details.

Fixed

• More reliable ticket recallAnswers about past tickets now use the original request, the correct date and customer-facing ticket number more reliably, including across languages.

v0.1.1049 August 2026Microsoft Teams guidance is clearer, multi-organization access stays opt-in, and key workspaces are easier to scan.

Improved

• Cleaner everyday workspacesDashboard metrics, ticket filters and statuses, pagination, and device lists now use a clearer and more consistent layout.

Fixed

• Clear Shared Channel guidanceMicrosoft Teams guidance now explains that Shared Channel requests must mention nara and include the needed context, while standard channels and group chats can use recent conversation context.
• Multi-organization access stays opt-inInitializing credits no longer enables multi-organization management automatically. Existing explicitly configured access stays unchanged.

v0.1.1038 August 2026Microsoft Teams now welcomes users in their nara language when Teams omits locale information.

Fixed

• Localized Teams welcomeNew Teams installations now receive the correct localized welcome and setup guidance even when Microsoft does not provide a locale.

v0.1.1028 August 2026Microsoft Teams now guides users who still need a nara account connection.

Fixed

• Clear account guidance in TeamsUsers without a connected nara account now see the next steps reliably when they open a message action in Microsoft Teams.

v0.1.1018 August 2026Device information remains current in search after infrastructure catalog updates.

Fixed

• Current device search dataInfrastructure catalog updates now refresh device information reliably in nara search.

v0.1.1008 August 2026Microsoft Teams, infrastructure administration, Edge connectors, tickets, chat drafts, and ServiceNow knowledge workflows are now more reliable and easier to use.

New

• Unified infrastructure managementAdministrators can manage devices, models, deployments, and runtimes from one consistent infrastructure area.
• ServiceNow knowledge publishingAuthorized ServiceNow connections can create, validate, and update knowledge articles with safe retry protection.
• Windows network diagnosticsWindows Edge connectors can run traceroute diagnostics to investigate network paths.

Improved

• Clearer Microsoft Teams onboardingLocalized welcome, help, access, consent, compose-action, and link handling gives users and administrators clearer next steps.
• Persistent chat draftsUnsent chat text remains available when users reload a page or return to a conversation.
• Simpler Edge installationAdministrators receive the correct platform installer, with more reliable desktop authentication and credential storage.
• Clearer administration and ticket viewsInfrastructure, agent, memory, and ticket screens use more consistent navigation, loading states, and information hierarchy.
• Updated public documentationEdge Connector guidance and current German terms and data-processing documents are available on docs.nara.de.

Fixed

• Stable ticket loadingAlready loaded tickets and their controls no longer disappear or flicker during background refreshes.
• Safe knowledge hierarchiesnara rejects circular hierarchy relationships before they can create invalid knowledge structures.

v0.1.994 August 2026Edge connectors can now securely use centrally managed credentials for private customer workflows.

New

• Managed Edge credentialsAdministrators can store one encrypted username and password per Edge connector and update them without changing tools or integrations.

v0.1.984 August 2026Microsoft Teams conversations now remain responsive after complex ticket handovers.

Fixed

• Reliable Teams conversationsExisting conversations remain responsive when an earlier agent handover did not produce a direct result.

v0.1.973 August 2026This release makes it easier to discuss documents with nara and keeps the Edge tool catalog clear in every supported language.

New

• Ask nara about a documentFrom a document in Memory Explorer, users can now start a chat that keeps the selected document in context for follow-up questions.

Fixed

• Consistently translated tool catalogBuilt-in Edge tools now show localized names and descriptions in German, English, and Chinese throughout the tool catalog.

v0.1.963 August 2026This release makes ticket confirmations clearer and less repetitive.

Fixed

• Single ticket confirmationAfter creating a ticket, nara now confirms it once in the current conversation instead of also sending an email and a separate personal Teams message.

v0.1.953 August 2026This release makes updates easier to discover, simplifies everyday screens, and improves voice-assistant reliability.

New

• Release updates for administratorsAdministrators can now see the latest product update on the dashboard and in the notification center, with a direct link to the full details.

Improved

• More focused interfaceScreens across nara now contain less repeated text and fewer redundant controls, making important information easier to scan.
• More reliable voice conversationsVoice conversations now handle interruptions, reconnections, cancellations, and session completion more reliably.

v0.1.942 August 2026This release makes ticket answers in Microsoft Teams easier to verify.

Fixed

• Ticket citations in Microsoft TeamsAnswers based on ticket details can now include a source link to the referenced ticket.

v0.1.932 August 2026This release makes customer onboarding through invitation links more reliable.

Fixed

• Reliable invitation sign-upOrganization invitation links now open the correct sign-up flow so invited users can join nara directly.

v0.1.921 August 2026This release makes support workflows and Microsoft 365 interactions more reliable across nara.

Fixed

• Clear Microsoft 365 recovery guidanceMicrosoft Teams and Outlook now show clear localized guidance for unknown commands and ticket searches without matches.
• More reliable support dataTicket access, external synchronization, and attached media now behave more reliably across connected support systems.
• Resilient connectors and knowledge importsEdge connectors and knowledge imports recover more reliably after temporary connection failures.

v0.1.911 August 2026This maintenance release improves the reliability of future nara updates without changing customer-facing functionality.

Maintenance release

v0.1.901 August 2026nara for Microsoft Teams now responds more reliably across customer tenants and shared channel scenarios, with clearer guidance when setup is incomplete.

Improved

• Immediate help and welcome responsesHelp and welcome messages are now available directly in Teams without waiting for an AI-generated response.

Fixed

• Reliable Teams tenant and channel resolutionPersonal chats, group chats, standard channels, private channels, and shared channels now resolve the correct nara organization more reliably, including customer and guest participation scenarios.
• Clear guidance for incomplete Teams setupUsers now receive a visible, localized explanation when their Microsoft tenant is not connected or its organization assignment needs attention.

v0.1.8931 July 2026Tickets created during authorized nara support access now sync reliably to connected helpdesk systems.

Fixed

• Reliable requester details during support accessWhen nara support creates a ticket on behalf of an organization, the signed-in support account's email is now carried through ticket creation and outbound synchronization.

v0.1.8830 July 2026Support teams get new managed Windows tools, clearer ticket screenshots, and more reliable requester details.

New

• Managed Windows support toolsOrganization admins can provide controlled tools for Windows diagnostics, service-desk tasks, AOVPN remediation, and software management through managed edge deployments.

Improved

• Screenshots shown inside ticketsScreenshots imported from ServiceNow and Zammad now appear directly beside the ticket description or comment that references them.

Fixed

• Reliable requester emailnara now forwards the signed-in account email when a server-side ticket action creates a ticket in a connected helpdesk system, including during authorized support access.

v0.1.8730 July 2026Build hosted edge tools, understand tickets faster, and forward requester details more reliably.

New

• Hosted Edge Tool StudioOrganization admins can plan, build, test, publish, monitor, and revert reusable edge tools and adapters in a guided hosted workspace.
• AI ticket insightsnara can generate and save concise ticket summaries, proposed solutions, and resolution explanations directly on ticket details.

Fixed

• Reliable requester emailnara now passes the signed-in account email reliably to connected helpdesk systems for authenticated ticket creation, including during authorized support access.

v0.1.8630 July 2026Ticket creation during authorized support access is now more reliable.

Fixed

• Requester email during support accessnara now reliably uses the signed-in account email when creating a ticket during authorized support access.

v0.1.8529 July 2026Creating tickets in connected helpdesk systems is now faster and more reliable.

Fixed

• Automatic requester emailnara now uses the signed-in account email automatically when creating a ticket in a connected helpdesk system, so users are not asked to provide it again.

v0.1.8429 July 2026This maintenance update improves the reliability of nara release delivery.

Maintenance release

v0.1.8329 July 2026ServiceNow ticket creation is now more reliable when a requester's email is not yet mapped to a ServiceNow user.

Fixed

• Tickets for unmapped ServiceNow requestersnara can now create ServiceNow incidents when no unique user matches the requester's email, while preserving the email for clear attribution.

v0.1.8228 July 2026nara for Microsoft Teams now provides clearer onboarding, visible AI guidance, and ticket search across Microsoft 365 compose experiences.

Improved

• Microsoft 365 ticket searchUsers can search nara tickets from supported compose experiences in Microsoft Teams and Outlook.
• Transparent AI responsesAI-generated Teams answers now include a visible review notice and a direct way to report problematic content.

Fixed

• Reliable Teams helpThe Teams app now answers help requests immediately in English or German, including before organization data is available.

v0.1.8126 July 2026Microsoft Teams conversations now keep the correct context, recover after abandoned delegated work, and attach feedback to the intended reply.

Fixed

• Reliable Teams conversationsnara now keeps personal, group, and channel conversations in the correct context and automatically returns to the main conversation when delegated work has been inactive for 24 hours.
• Feedback on the correct replyLike and dislike feedback from Teams is now associated with the exact nara response, including native Teams reply variants.

v0.1.8024 July 2026Historical ticket summaries now include closed tickets in totals and status breakdowns.

Fixed

• Complete historical ticket totalsnara now requests every ticket status explicitly for historical summaries, preventing the default active-ticket filter from omitting closed tickets.

v0.1.7924 July 2026Historical ticket summaries now stay current even when similar older chats exist.

Fixed

• Current data in historical ticket summariesnara now uses the requested date range and every ticket status to provide exact totals and status breakdowns from current data instead of prior chat answers.

v0.1.7824 July 2026Ticket summaries now remain reliable and complete for organizations with large support histories.

Fixed

• Reliable summaries for large ticket historiesnara now analyzes large ticket sets without losing results and clearly distinguishes available ticket data from unavailable search statistics.

v0.1.7723 July 2026Knowledge search now remains reliable for exceptionally large records.

Fixed

• Reliable search for large recordsnara safely indexes long knowledge records so oversized text cannot interrupt search or updates.

v0.1.7623 July 2026Compare organizational knowledge more reliably with complete evidence for each subject.

Improved

• More complete knowledge comparisonsnara retrieves each subject separately for comparisons, so answers are less likely to omit one side when organizational knowledge differs in wording or structure.

v0.1.7522 July 2026Find organizational knowledge more reliably, analyze tickets consistently, and keep sensitive information protected.

Improved

• More accurate knowledge retrievalnara combines exact identifiers, keywords, semantic similarity, and structured filters to find the right documents and tickets, including multi-part comparisons.
• Consistent ticket analysisTicket counts, date ranges, groupings, and follow-up questions use structured ticket data so totals and breakdowns remain consistent across a conversation.
• Faster, lower-cost answersFocused retrieval and fewer unnecessary tool calls reduce average response time and provider cost for comparable requests.

Fixed

• Safer sensitive-data handlingPasswords and personal details are redacted before retrieved knowledge reaches an assistant.
• Reliable local diagnosticsDiagnostic tools remain available when the Edge Connector starts while tool registration is still being acknowledged.

v0.1.7422 July 2026Share managed resources across organizations and create Confluence-ready guides with more reliable tool execution.

New

• Shared resources for customer organizationsAdministrators can distribute centrally maintained agents, tools, and memory types to selected linked customer organizations and track their update status from one place.
• Confluence-ready guide draftsAssistants can create structured guide drafts from existing organizational knowledge while clearly marking facts that still need to be supplied.

Improved

• Formatting preserved when copying guidesCopied guide drafts retain rich formatting for direct use in Confluence and provide the original Markdown in plain-text destinations.

Fixed

• More reliable protected tool executionProtected tools connected to the local edge connector continue to work during temporary coordination-service interruptions.

v0.1.7319 July 2026Improved Microsoft Teams readiness and more reliable assistant responses.

Improved

• English and German Teams experienceThe Microsoft Teams app package now meets current Store requirements and includes complete English and German listing information.

Fixed

• More resilient assistant repliesTemporary AI gateway interruptions are retried automatically so Microsoft Teams conversations recover more reliably.

v0.1.7219 July 2026Reliable follow-up messages in Microsoft Teams conversations.

Fixed

• Reliable Teams follow-up messagesPersonal Microsoft Teams conversations continue reliably after calls and automated background actions.

v0.1.7119 July 2026Reliable Microsoft Teams conversations after platform updates.

Fixed

• Reliable Microsoft Teams conversationsMicrosoft Teams conversations reliably load the configured tools and respond as the signed-in user after a platform update.

v0.1.7019 July 2026Reliable local integration access after platform updates.

Fixed

• Reliable local integrationsExisting Edge Connectors continue to process protected local integrations reliably after a platform update.

v0.1.6918 July 2026Microsoft Teams readiness, clearer chat feedback, and more reliable automation.

New

• Microsoft Teams Store readinessThe nara Teams app and administration experience are prepared for store-based installation in German and English, including chat and native calling setup status.
• Conversation feedback promptsChats can now ask concise follow-up questions to capture whether an answer was helpful and gather useful feedback.

Improved

• More reliable agent handoversTicket intake and background handovers retain their linked agent context and resume more consistently.
• Clearer device identityDevice aliases and duplicate detection make it easier to identify and consolidate repeated device records.

Fixed

• Consistent background tool executionManaged tools now execute correctly when an agent continues work in the background.
• Accurate usage chartsTenant usage charts now use the same calculation as the underlying credit records.

v0.1.6813 July 2026Smoother navigation and more reliable desktop updates.

Fixed

• Smoother page loadingPages now change without distracting layout jumps or flashing placeholders.
• Consistent tool filtersTool filters in the administration area now stay synchronized with the selected view.
• Reliable Edge Connector updatesDesktop installers and automatic updates now complete more consistently and show clearer progress.

v0.1.6713 July 2026New Windows capabilities with clearer control over desktop actions.

New

• More Windows actionsAgents can use additional Windows capabilities through the Edge Connector, with explicit approval for sensitive actions.

Improved

• Cleaner tool selectionTool lists now focus on the tools that customers can actually select and use.

Fixed

• Desktop authorization for membersOrganization members can now authorize their desktop connection reliably.

v0.1.6613 July 2026Faster chat navigation and a clearer view of agent activity.

New

• Responsive chat historyRecent chats appear immediately, with pinned conversations kept at the top.
• Richer activity overviewOrganization administrators can review key activity figures, trends, and different kinds of agent runs more easily.

Fixed

• Accurate visual sourcesVisual previews and their source information now stay correctly connected.

v0.1.659 July 2026A broad usability update for chat, administration, tickets, and documentation.

New

• Inline PDF page previewsCited PDF pages can now be viewed directly inside the conversation.
• More agent controlsApproval, activity visibility, and narration settings are now available when creating an agent.

Improved

• Clearer administrationAccess control, ticket views, credit charts, and the agent creation flow are easier to understand and use.
• Rewritten documentationThe documentation now follows the current product and has clearer navigation in English and German.

Fixed

• Drafts survive navigationUnsent chat text is preserved when moving between pages.
• More reliable files and device helpCSV uploads, PDF limit messages, visual citations, and device troubleshooting behave more consistently.

v0.1.649 July 2026Visual sources now render correctly when they are cited from lists.

Fixed

• List-based visual citationsImages and other visual references are displayed correctly when an answer cites them inside a list.

v0.1.639 July 2026Ticket details are easier to scan.

Improved

• Simpler ticket informationTicket metadata is organized more clearly so the important details are easier to find.

v0.1.629 July 2026Safer knowledge publishing and more consistent voice and tool behavior.

New

• Knowledge draft workflowKnowledge content now follows a draft step before it is published.

Improved

• Cleaner table controlsView tabs and filters stay readable on narrower screens.

Fixed

• Voice calls restoredLive voice conversations use the intended default voice service again.
• Correct tool visibilityTools now follow the appropriate visibility rules for users and administrators.

v0.1.617 July 2026Better activity insights and more relevant knowledge results.

New

• Activity trends and key figuresAdministrators can review usage trends, key figures, and recent agent runs from a richer activity overview.
• More focused knowledge searchRepeated or weak results are reduced so agents can focus on the most relevant knowledge.

Fixed

• Large helpdesk attachmentsOversized attachments no longer delay unrelated helpdesk updates.

v0.1.606 July 2026More reliable ticket synchronization, chat history, and knowledge exploration.

Improved

• Compact support screensTicket and integration pages use space more efficiently and are easier to scan.
• Polished knowledge detailsThe object detail panel is more stable and easier to use.

Fixed

• Safer ticket updatesAgent changes are only sent back to connected ticket systems when that option is enabled.
• Searchable private commentsAuthorized users can continue finding private ticket comments through knowledge search.
• Stable regenerated answersRegenerating an answer now starts from the correct point in the conversation.
• Reliable helpdesk synchronizationSelf-hosted Zammad connections recover more consistently from temporary failures.

v0.1.595 July 2026New Microsoft integrations, clearer billing, and substantially richer ticket operations.

New

• Microsoft collaboration and identitynara can work with Microsoft Teams and support Entra ID user lifecycle tasks.
• SharePoint permissionsSharePoint access permissions can be synchronized so retrieved knowledge respects source access.
• Monthly credit plansOrganization billing can use monthly nara credit allocations.
• Richer ticket operationsServiceNow and Zammad tickets now support more actions, private comments, assignment history, service context, requester location, machine classification, SLAs, and structured intake information.

Improved

• Protected knowledge resultsNon-administrators only receive memory results they are permitted to see.

v0.1.5825 June 2026Cleaner ticket and chat screens.

Improved

• Simplified ticket listTicket controls are consolidated into one clear toolbar.
• Less distracting referencesChat answers no longer show redundant inline reference chips.

v0.1.5724 June 2026A more focused chat reading experience.

Improved

• Simpler source viewingThe separate reference sidebar has been removed so cited material stays closer to the answer.

v0.1.5624 June 2026Ticket conversations and visual references are more useful inside chat.

New

• Start a chat from a ticketPeople who can view a ticket can start a nara conversation directly from it.
• Ticket attachments for agentsAgents can use supported Office attachments from ServiceNow tickets when helping with a request.
• Visual references in answersCited images and visual material are displayed directly inside the conversation.

Fixed

• Reliable conversation editsEditing earlier messages now keeps the conversation branch and relevant context consistent.

v0.1.5518 June 2026More accurate updates to connected Zammad tickets.

Fixed

• Correct Zammad ticket fieldsUpdates sent from nara to Zammad now preserve the intended ticket status and field meanings.

v0.1.5417 June 2026A maintenance release with no customer-visible workflow changes.

Maintenance release

v0.1.5318 June 2026Faster ticket conversations and clearer agent management.

New

• Chat about a ticketUsers can start a new conversation with the relevant ticket context already attached.
• Delete agents from their detailsAdministrators can remove an agent directly from its detail view.
• Control dynamic tool callsAdministrators can decide whether an agent may discover additional tools while working.

Improved

• Visible agent selectionThe new-chat composer clearly shows which agent is selected.

Fixed

• Consistent ticket routing and labelsOutgoing Zammad tickets use the configured group, and tool labels on the agent canvas are translated correctly.

v0.1.5216 June 2026More reliable production connectivity and administration activity views.

Improved

• Clearer administration analyticsAdministrative analytics use a more consistent layout and timeline.

Fixed

• Stable service connectionsProduction requests and real-time tool connections are routed more reliably.
• Bounded activity historyLarge audit histories no longer overwhelm the administration view.

v0.1.5113 June 2026Self-hosted Zammad synchronization recovers faster from unavailable servers.

Fixed

• Bounded helpdesk waitsnara no longer waits indefinitely when a self-hosted Zammad instance cannot be reached.

v0.1.5013 June 2026Ticket attachments are visible where they are needed.

Fixed

• Linked ticket mediaFiles and media connected to a ticket now appear correctly in its detail view.

v0.1.4912 June 2026Better conversation continuity, ticket media, and access control.

New

• Recent conversation contextAgents can use useful context from recent chats to continue work more naturally.
• Consistent external ticketsTicket status and origin are handled more consistently across connected systems.

Improved

• Stronger access boundariesAccess rules now cover more administrative resources, tickets, folders, documents, and explanations.

Fixed

• Complete member listsOrganizations with many members now show everyone, not only the first page.
• Reliable helpdesk mediaTicket files and failed media retrievals are represented consistently.

v0.1.4810 June 2026ServiceNow attachments now respect ticket access more consistently.

Fixed

• Protected attachment linksAttachment links are only shown when the corresponding ServiceNow ticket permits access.

v0.1.479 June 2026ServiceNow ticket media is filtered more accurately.

Fixed

• Relevant media linksTicket views no longer include unrelated ServiceNow media links.

v0.1.469 June 2026More complete ServiceNow knowledge articles.

Fixed

• Knowledge template contentArticles created from ServiceNow knowledge templates now include the correct body text.

v0.1.459 June 2026More dependable ServiceNow knowledge and ticket synchronization.

Fixed

• Complete knowledge importsTemplate-based ServiceNow articles now import their content correctly.
• Resilient synchronizationServiceNow synchronization handles incomplete or unusual records more safely.

v0.1.448 June 2026ServiceNow comments and work notes synchronize more reliably.

Fixed

• Reliable journal updatesComments and work notes from ServiceNow are less likely to be missed or duplicated.

v0.1.438 June 2026ServiceNow gains secure connection options and faster updates.

New

• Secure ServiceNow connection and faster updatesOrganizations can connect ServiceNow securely and receive supported changes sooner.

Improved

• Focused knowledge resultsKnowledge searches return a more relevant and concise set of results.

Fixed

• Reliable ServiceNow reconnectionReconnects restart discovery correctly, and integration icons display as intended.

v0.1.427 June 2026Published operating protocols keep their connected tools intact.

Fixed

• Stable protocol toolsLive operating protocols no longer lose tool references during managed updates.

v0.1.417 June 2026A maintenance release that resolved production-readiness issues without changing customer workflows.

Maintenance release

v0.1.407 June 2026A maintenance release that improved rollout reliability without customer-visible workflow changes.

Maintenance release

v0.1.397 June 2026A major update to knowledge, ServiceNow, deployments, access control, and everyday usability.

New

• Images as knowledgeImages can be uploaded and processed as part of organizational knowledge.
• ServiceNow tickets and knowledgeServiceNow integration now synchronizes both ticket and knowledge content more consistently.
• Folder access grantsKnowledge folders can be shared with explicit access permissions.

Improved

• Flexible deployment ownershipA device can participate in multiple deployments while each deployment remains independently managed.
• Clearer everyday controlsTool notifications show readable titles, preferences use organized submenus, and the collapsed sidebar behaves more consistently.

Fixed

• Accurate tickets and citationsTicket search, organization access, source citations, and knowledge result types now behave correctly.
• Safer conversations and protocolsCopying selected chat text, disconnecting protocol inputs, private selectors, and real-time voice grounding work as intended.
• No duplicate helpdesk updatesChanges sent to Zammad are no longer applied twice.